Our Trainers


"Certified Professional Coach"

Cindy has 35 years of corporate experience in customer service, financial management & people development, hospitality, tourism, financial institutions and consumer industries in Malaysia, Singapore, Thailand, Hong Kong, Shanghai, Vietnam, Philippines, Indonesia and Middle East.

As a Certified Trainer, Cindy has also shared her wealth of hands-on experience and knowledge with professionals involved in customer service and tourism related programs. Cindy is known to have an infectious sense of humor that lights up everyone who has the pleasure of her company. Infusing humor into real life anecdotes, she is able to delight and amuse regardless of how unpleasant and dry the nature of the subject is. Her delivery will make you ponder, be inspired and laugh. What may seem impossible, Cindy would turn it into opportunities.

Cindy was involved in formulating job skills for tourism related personnel for the National Occupational Skills Standard (NOSS). Thus, she understands the skills needed in today’s job requirements. Apart from her corporate experience, she has also been involved with NGOs such as the Malaysian Aids Council. Her experience as an airline crew in the Middle East has also given her the expertise to customize programs to meet the needs and expectations of her clients who are from diverse cultures.

Cindy unlocks the potential to attain the best performance from individuals and teams through her incisive listening and an intuitive approach, interspersed with relevant business models in her coaching. She strongly believes in creating space for people to create a vision of who they really are and want to be and brings out the energy to be at their most powerful to achieve bottom line results. As a Coach, Cindy is very passionate about helping people move forward positively towards their career and life goals.


  • Certified Professional Coach, Corporate Coach Academy, Malaysia (ACTP – completed)
  • Certified Associate Coach, Corporate Coach Academy, Malaysia (ACSTH)
  • Accredited Career Management Consultant, Lee Hecht Harrison
  • Senior Facilitator, Neil Cerbone Associates, USA
  • Certified Neuro-Linguistic Programming (NLP) Practitioner
  • Certified Trainer (Tourism English) Ministry of Tourism
  • Certified Trainer, Human Resource Development Fund (PSMB)
  • Member of the International Coach Federation
  • Member of the Malaysian Association of Certified Coaches


  • 1st Dan Tae Kwon Do Black Belt
  • Achieved Runner Up placing in Mr. Selangor 1996

Areas of Expertise:

  • Public Relations || Diet Planning
  • Recreational Programs || Motivation
  • Team Building Activities || Time Line Therapy™

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