Our Trainers


KELLY CHANG had more than 25 years of working experience in many industries such as Retail, IT, Education, Services and Construction which helps her relate to her clients across many verticals and from top to bottom of their organizations. She is able to guide the participants into practicality, applications and insights that drive results and transform organization. 

Since 1995, Kelly has been involved in training, both in-house and as an independent trainer. Over the years, she has help organization building a niche in Extra-Ordinary Customer Service Culture. Her signature programs are “Service with Passion!”, “Together as ONE”,  “High Impact 4R1C” and etc.  She is able to deliver her training in English, Bahasa Malaysia, Mandarin, Cantonese and Hokkien.

Her training program uses Multi-sensory Learning Experience and Neuro-linguistic Participation Method.  She is passionate in helping her audience to realize their potential through humorous experience sharing, fun exercises and business context gamifications.

Kelly Chang had gain exposures in countries such as Malaysia, China, Hong Kong, Vietnam, Indonesia, Thailand, and Guam.  Her portfolio includes Motorola (Beijing, Shanghai, Tianjin and Hong Kong), General Electric, Estee Lauder Group of Companies, LVMH, The Body Shop, City Chain, Puma Sports, Ambank, CIMB Bank, HSBC, Hong Leong Bank, PNB, Astro, Indocafe, Tenaga Nasional Berhad, and BYD (car manufacturer) in Shenzen, China.

She strongly believes and promote the philosophy of “Serving from your heart!”


  • Certified HRDF Trainer
  • Retail Coach/Trainer
  • Customer Service Expert
  • Team Building Motivator

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